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Copyright 2026 © GreyHyper All rights reserved.

Terms of Service

Last Updated: Nov 2025

Welcome to GreyHyper (“we,” “our,” “us”). These Terms of Service govern your use of GreyHyper.com and any purchases made through our website. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About GreyHyper

GreyHyper is an online grocery store operating in South Africa, offering grocery products and related goods for purchase through our website.

2. Eligibility

By using our website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian to use our services.

3. Orders and Acceptance

All orders placed through GreyHyper are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order at our discretion.

  • Limit quantities purchased.

  • Correct pricing, product, or inventory errors.

  • Cancel orders where fraudulent or suspicious activity is suspected.

4. Pricing and Payments

All prices displayed on our website are listed in South African Rand (ZAR) and include VAT where applicable.

We accept payments through:

  • Paystack

  • JustNovaPay

  • PayJustNow

Payment must be successfully authorized before an order is processed.

5. Product Availability

While we strive to maintain accurate inventory levels, product availability cannot be guaranteed.

If an item becomes unavailable after an order is placed, we may:

  • Substitute a similar product where appropriate;

  • Contact you regarding alternatives; or

  • Cancel the unavailable portion of the order.

6. Delivery

Delivery times are estimates only and may vary due to factors beyond our control.

GreyHyper is not responsible for delays caused by:

  • Courier services;

  • Weather conditions;

  • Public holidays;

  • Load shedding;

  • Technical failures; or

  • Other unforeseen circumstances.

Risk in products passes to the customer upon delivery.

7. No Refund Policy

Due to the nature of grocery and consumable products, GreyHyper does not offer refunds for completed purchases.

Customers are responsible for reviewing products carefully before completing an order.

Nothing in these Terms limits any rights that customers may have under applicable South African consumer protection laws.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate information when placing orders;

  • Maintain the confidentiality of account credentials;

  • Use the website lawfully;

  • Not engage in fraudulent, abusive, or harmful activities.

9. Intellectual Property

All content on GreyHyper.com, including text, graphics, logos, images, designs, and software, is the property of GreyHyper or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, GreyHyper shall not be liable for:

  • Indirect or consequential damages;

  • Loss of profits or revenue;

  • Business interruption;

  • Data loss;

  • Delays or failures caused by third parties.

Our total liability relating to any order shall not exceed the amount paid for that order.

11. Website Availability

We do not guarantee uninterrupted access to the website and reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

12. Fraud Prevention

GreyHyper reserves the right to verify customer information and to cancel any order suspected of fraud, abuse, unauthorized payment activity, or unlawful conduct.

13. Privacy

Your use of GreyHyper is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

14. Changes to These Terms

We may update these Terms of Service from time to time. Updated versions will be posted on this page with a revised effective date.

Continued use of the website after changes are published constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

GreyHyper
Website: https://greyhyper.com
Email: support@greyhyper.com