Refund & Returns Policy

Last Updated: March 2026

At GreyHyper, we are committed to providing quality products and excellent service. Due to the nature of grocery and consumable products, our refund and returns policy is limited as outlined below.

1. General Policy

All sales are considered final once an order has been processed and delivered.

As a general rule, GreyHyper does not offer refunds, returns, or exchanges for products purchased through our website unless required by applicable South African law.

2. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product;

• A defective product;

• An expired product;

• An incorrect item; or

• An item missing from your order,

you must notify us within 48 hours of delivery.

To assist with your claim, please provide:

• Your order number;

• A description of the issue;

• Clear photographs of the product and packaging where applicable.

Upon verification, GreyHyper may, at its discretion:

• Replace the product;

• Issue store credit; or

• Provide a refund where legally required.

3. Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned once delivered:

• Food products;

• Perishable goods;

• Frozen products;

• Refrigerated products;

• Opened products;

• Consumable items;

• Products that have been used or altered.

4. Customer Responsibility

Customers are responsible for reviewing products carefully before completing their purchase.

Please ensure that:

• Delivery information is accurate;

• Product selections are correct;

• Quantities ordered are correct.

GreyHyper will not provide refunds for customer ordering errors.

5. Delivery Issues

If a delivery cannot be completed due to incorrect customer information, customer absence, or circumstances beyond our control, additional delivery fees may apply.

Refunds will not be provided for failed deliveries caused by incorrect information supplied by the customer.

6. Promotional and Discounted Products

Products purchased during promotions, clearance sales, or special offers may not be eligible for return, exchange, or refund except where required by law.

7. Processing of Approved Claims

Where a refund is approved, it will be processed using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider, including:

• Paystack

• JustNovaPay

• PayJustNow

Processing times are outside GreyHyper’s direct control.

8. Consumer Rights

Nothing in this policy limits any rights that consumers may have under the Consumer Protection Act, 2008 (CPA) or other applicable South African laws.

Where required by law, GreyHyper will honor applicable consumer rights and remedies.

9. Contact Us

For refund or return inquiries, please contact us:

GreyHyper

Website: https://greyhyper.com

Email: support@greyhyper.com

Please include your order number and full details of the issue when contacting us.