Privacy Policy

Last Updated: January 2026

GreyHyper (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how GreyHyper.com collects, uses, stores, and protects your information when you visit our website or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Delivery address

• Billing address

• Account login details

Order Information

• Products purchased

• Order history

• Transaction details

• Payment status

Technical Information

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and tracking information

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Deliver products and services

• Communicate regarding orders and customer support

• Verify transactions and prevent fraud

• Improve our website and services

• Comply with legal obligations

• Send important service-related notifications

Where permitted, we may also send promotional communications. You may opt out of marketing communications at any time.

3. Payment Information

GreyHyper does not store full payment card details.

Payments are securely processed through trusted third-party payment providers, including:

• Paystack

• JustNovaPay

• PayJustNow

These providers process payment information in accordance with their own privacy policies and security standards.

4. Cookies

GreyHyper uses cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell or rent personal information.

We may share information with:

• Payment service providers

• Delivery and courier partners

• Fraud prevention and security providers

• Professional advisers

• Regulatory authorities where required by law

Information is shared only when necessary for business operations or legal compliance.

6. Data Security

We implement reasonable technical and organizational measures to protect personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

While we strive to protect your information, no method of transmission over the internet is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders

• Provide customer support

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce our agreements

8. Your Rights

Subject to applicable South African law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of information where legally permissible

• Object to certain processing activities

• Withdraw consent where consent is relied upon

Requests may be submitted using the contact details below.

9. Children’s Privacy

GreyHyper is not intended for use by children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.

11. POPIA Compliance

GreyHyper is committed to complying with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

We process personal information lawfully, transparently, and only for legitimate business purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of the website following changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

GreyHyper

Website: https://greyhyper.com

Email: support@greyhyper.com